Service on demand at Vebego AG Interview with Andy Funke, Key Account Manager at Vebego AG
For some time, Vebego AG has been using the “Service on demand” platform to ensure that it can offer needs-oriented facility management solutions. For example, they have installed frequency measurement sensors in public toilets and placed button boards in office buildings, so that users can order express or evening cleaning at the touch of a button.
Launch
August 2018
Use of person counters and button boards at Vebego AG
- Person counters in public toilets
- Button boards: cleaning at the touch of a button in office buildings
Mr Funke, you use motion detectors in various public toilet facilities. How do you use the data that you obtain?
The motion detectors that we use provide us with information on frequency of use of the toilet facilities every quarter of an hour. Based on this data, we can work out how clean the facilities are and optimize our cleaning rounds. We no longer clean on a fixed schedule, but when it is necessary and useful. Once the defined threshold value is reached, the service staff are notified by e-mail.
Can you estimate how much time you have managed to save?
Our time saving is currently around 25%, which is very encouraging. Of course, the whole system took a while to get running smoothly. This enabled us to discover the optimal way to plan rounds without compromising on quality. In the initial stages, this primarily requires some courage and flexibility. You want to find out exactly where the pain threshold is. However, the initial effort has definitely paid off.
How do your customers react to the use of Service on demand?
Our customers appreciate our innovative approach and are enthusiastic about the new solution. We fulfil the agreed quality standards in every respect and, at the same time, operate in a results-oriented manner. In doing so, we ensure that we do not over-fulfil any orders. At the end of the day, the customer benefits from attractive value for money and all the associated cost savings. No one says “No” to that.
Our customers appreciate our innovative approach and are enthusiastic about the new solution. We fulfil the agreed quality standards in every respect, and the customer benefits from attractive value for money.”
Andy Funke