Service on demand in Frauenfeld cantonal hospital Interview with Nathalie Mayer, Head of Housekeeping
Service on demand is also sought after and helpful in hospitals. The Frauenfeld cantonal hospital introduced the service in spring 2021 and is extremely satisfied with the outcome. One application is that some of the pull-down beds in the staff rooms are equipped with a button board, while the other is that simple ordering processes are carried out via QR codes.
Ms Mayer, how has Service on demand changed everyday life for those involved?
Physicians can order new bed linen for their pull-down beds at the touch of a button when needed, and the relevant members of the housekeeping team are informed immediately by an e-mail to their tablet. Thanks to the introduction of Service on demand, the housekeeping team can clearly see where bed linen needs to be changed. Daily inspection rounds are no longer necessary. This is a huge advantage, especially in hospital operations, where staff work in different shifts.
Staff will soon be able to use the QR code to order any work clothing they are missing. This is also made possible by Service on demand. What advantages do you expect from this service?
The staff can send a paperless report to us. This allows us to respond promptly, and there is no need to collect lists that have been drawn up by hand, making them hard to decipher.
What do you personally consider to be the greatest advantage of Service on demand in hospitals?
Hospitals tend to be very extensive, and the hotel and housekeeping service points are usually spread all over the hospital premises. Service on demand can therefore help save not only time, but quite a bit of walking too – and this applies not only to users, but also to us as service providers. By the same token, Service on demand can be used to create evaluations simply and quickly.
You have already expanded the services on demand you offer to some degree.
Where do you see further potential in the hospital sector? In the meeting rooms, in logistics to report empties, for example; to report technical problems in a simple manner or, more generally, to report irregular services.
Button boards for changing bed linen and QR codes for ordering missing work clothing.
We would be happy to help.