Service on demand in use in Restaurant Espace Karin Beck, Head of Banquets & Catering, Restaurant Espace
At Swiss Post headquarters, all coffee machines and water dispensers have been equipped with a smart button. Dirty storage spaces in break areas and microwave oven problems can also be reported at the touch of a button.
In April 2017, you introduced Service on demand. What do you think was the highlight?
We are very satisfied with the introduction of Service on demand. We started with 70 smart buttons, and we now already have 80 in use. As we only visit facilities when needed, we managed to make time savings of 20 percent within the first six months. Consequently, we have more time for other tasks.
The Service on demand platform provides transparent data evaluation. How do you use this?
How did you find the launch of the product?
We were able to complete implementation quickly and easily within four weeks. The Service on demand support team assisted us very well with the configuration of the buttons and also with the design and layout of the information signs. Then we just had to position the smart buttons and we were ready for the launch of the new service.
What advice would you like to give to potential customers?
The solution is promising and customer feedback is also very positive. It is important that the buttons are labelled clearly and simply. Users must know what order they are triggering when they press the button. If this is guaranteed, the product is very easy to use.
- Smart buttons for reporting faults with coffee machines, microwaves and water dispensers, and for dirty and/or overloaded storage spaces in break areas
We would be happy to help.